SHIPPING & RETURNS
Shipping Policy
Online merchandise orders are processed and fulfilled within 1–3 business days. Online parts orders require approximately 7–10 business days for processing and fulfillment. Once tracking information is provided, the shipping carrier assumes responsibility for the shipment, and all tracking, delivery, or transit-related inquiries must be directed to the carrier. Exo Performance is not responsible for lost, stolen, or damaged shipments once tracking confirms carrier acceptance or delivery.
Exo Performance is not responsible for installation, fitment, use, misuse, or any damage resulting from parts installed by the customer or any third party, and all performance parts carry inherent risks.
Parts Shipping + Pick Up Policy
For in-person pickup of parts, confirmation from Exo Performance is required prior to pickup and completion of purchase. Parts must be picked up within the time frame specified in the confirmation message. Customer is responsible for verifying part compatibility; Exo Performance is not responsible for fitment issues or vehicle-specific requirements. All parts purchases are final sale. If installation or any service is added to a parts purchase, the transaction is also subject to Exo Performance’s service invoice terms, policies, and full Terms & Conditions.
Exo Performance is not responsible for installation, fitment, use, misuse, or any damage resulting from parts installed by the customer or any third party, and all performance parts carry inherent risks.
Return & Exchange Policy
Return & Exchange Policy: All sales and services are FINAL. No returns, exchanges, refunds, or modifications. Exo Performance provides no warranties, express or implied, and does not act on behalf of customers with suppliers or manufacturers.